Shop Website

Returns and Refunds

If you are not completely satisfied with your purchase from our shop website, we will be happy to offer you a refund or exchange. Please note that the item(s) must be returned to us in their original condition and packaging, within 14 days of receiving them. We reserve the right to refuse a refund or exchange if the item(s) are not in their original condition or packaging, or if they have been damaged or used. Shipping charges are non-refundable, and the customer is responsible for the cost of returning the item(s) to us.

To initiate a return, please contact us at shop@sharjahart.org with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed with your return.

Ticketing Website

Refunds

All sales of tickets are final and non-refundable, except in the event of a cancelled performance. If a performance is cancelled, we will issue a refund for the full value of the ticket(s) purchased. In the event of a cancellation, we will contact you via email or phone with information on how to proceed with your refund.

Contact Us

If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us at ticket@sharjahart.org. We're here to help!